Building Conflict Resolution Skills with EI

Conflict is neither inherently good nor inherently bad – it can be a force for positive change just as easily as a source of dissent and frustration. It is often the manner in which a conflict is handled that determines its character, and the nature of its impact.
Conflicts inevitably arise – that’s out of [...]

The 2009 International Coach Federation Conference

The 2009 International Coach Federation Conference will be taking place from December 2nd through December 5th in Orlando, Florida. The International Coach Federation (ICF) is the leading global organization dedicated to advancing the coaching profession by setting high standards, providing independent certification and building a worldwide network of credentialed coaches. ICF conferences offer professional coaches [...]

Publication Announcement: Emotional Intelligence Skills Assessment (EISA)

I am pleased to announce the recent release of a new Emotional Intelligence measure: The Emotional Intelligence Skills Assessment (EISA™).
MHS has partnered with corporate publisher Pfeiffer to develop this new tool, which is authored by Dr. Derek Mann, Dr. Peter Papadogiannis, Ms. Wendy Gordon, and me, Dr. Steven Stein. This first release of the [...]

Emotionally Intelligent Leadership: Implementation and Success at American Express

Research shows that emotionally intelligent leaders are more effective at driving talent engagement and organizational performance. You’ve got a large global enterprise and want your leadership to develop and apply EI competencies – where do you begin? How do you check for success along the way? If you knew in advance lessons learned from leading [...]

Working Emotional Intelligence into your Human Capital Strategy

As top organizations replace less effective selection and development activities with ones based on Emotional Intelligence, they are beginning to document real bottom-line impact in the form of reduced turnover, increased customer satisfaction, higher productivity, better engagement, and improved leadership. Some of the most dramatic changes are happening in organizations that recognize that certain emotional [...]

CSTD Conference Welcomes Steven Stein!

Join Dr. Steven Stein at the Canadian Society for Training and Development conference this week in Toronto as he reveals insights from his new book, Emotional Intelligence for Dummies and offers a sneak peek at the upcoming Emotional Intelligence Skills Assessment (EISA) training program.
As part of the CSTD Thought Leader Series, this fun and informative [...]

Capitalize on the Link Between EI and Customer Loyalty

Ever since discovering the many ways that Emotional Intelligence can benefit organizations, MHS EI training partner Dr. John L. Avella has dedicated his time to researching how EI impacts customer loyalty. By pursuing this link, he has developed a specialized customer loyalty training process and a certification program to make it easy for consultants and [...]

Praise for the Zero In Brochure

We have been receiving consistent positive feedback about the MHS Zero in brochure, which was designed to clearly and effectively present the value of Emotional Intelligence in the workplace. We have consistently heard from business professionals that they find this brochure to be a great tool for helping sell the concept of EI to skeptical stakeholders. In addition to [...]

Building a Business Case for EI

November is strategic planning month as many organizations consider business plans that lock in budgets for 2009. For trainers, OD specialists, and consultants, the most challenging element of any training and development initiative can be securing that funding and the organization’s buy-in.
 
Over the course of a short proposal, organizations want to see a demonstrable return [...]

CPL Leading its Industry in Behavioral Research

 Alexander James McDougall, Organisational Development Facilitator at Cleveland Potash Ltd (CPL), is quickly gaining notice for his research on the concept of Emotional Intelligence and its relevance in the mining industry.
Not surprisingly he found introducing Emotional Intelligence problematic and initially experienced much resistance. Five years ago at a conference he was asked, “how would you introduce Emotional Intelligence into [...]