An EI Discovery Story: Fanshawe College

The following article has been submitted by Dana Copeland, Student Success Advisor at the Lawrence Kinlin School of Business at Fanshawe College. The article details Dana’s discovery of emotional intelligence and her subsequent success in implementing EI-based programs for first-year students.
In July of 2006, I attended a presentation by Dr. James Parker during the [...]

Emotional Competence and Customer and Staff Loyalty

Dr. John L. Avella, President of EQ International Perspectives, generously contributed the following article in which he details his work on the relationship between Emotional Intelligence and customer and staff loyalty.
How a customer service provider deals with emotions (theirs and the customers’) in a customer interaction can influence the outcome of that experience. That outcome [...]