Successful leaders exhibit skills that may look natural and easy yet are truly the result of paying close attention and being responsive to the whole environment. To do so, they learn to be emotionally literate and employ a complex set of skills in ways that may seem innate though in fact are the result of a willingness to work, learn and improve. They accomplish effective employee engagement through paying attention and intentionally interacting well.
Leaders often believe that their cognitive intelligence is the threshold for their success, and they do need solid IQ smarts and a good education to get in the door and to keep up with technical and professional developments. To move beyond that threshold they need to be adept at relationships, influencing and leading staff and teams effectively. The most powerful and sustainable way to build those relationships with individuals and teams requires using the four emotional intelligence skills that create empathic assertiveness: empathy, assertiveness, impulse control and optimism.
This webinar defines those skills, demonstrates through case examples how leaders use these skills well and provides ideas for developing each skill.
You will learn:
- How to define and recognize each of the four skills of empathic assertiveness.
- How to employ key strategies to build empathic assertiveness for leaders resulting in improved employee engagement with the individuals and teams they influence.
- How to use individual and team assessments to assess strengths and weaknesses and build these leadership skills.
- A list of resources to support your success with in building emotional and social intelligence for leaders and teams.